Family Services Coalition (FSC) is a nonprofit organization serving over 2,000 families annually across three counties. With a team of 25 case managers, they needed a solution that could keep pace with their growing caseloads while maintaining the personal touch their clients deserve.

The Challenge

Before implementing Notehouse, FSC struggled with:

• Scattered documentation: Case notes were spread across multiple systems, making it difficult to get a complete picture of each family's situation
• Time-consuming reporting: Staff spent hours each week compiling reports for funders and board members
• Communication gaps: Important updates often got lost between shifts and team members
• Compliance concerns: Maintaining HIPAA compliance while sharing necessary information was a constant worry

The Solution

FSC chose Notehouse for its intuitive interface and powerful collaboration features. The implementation process was smooth, with the entire team onboarded within two weeks.

Key Features That Made the Difference

1. Unified case files: All notes, documents, and communications in one secure location
2. Real-time collaboration: Team members can see updates instantly, reducing the need for status meetings
3. Smart search: Finding specific information takes seconds, not minutes
4. Built-in compliance: HIPAA-compliant sharing and access controls gave peace of mind

The Results

After six months with Notehouse, FSC saw remarkable improvements:

• 40% reduction in time spent on documentation
• 60% faster access to client information during visits
• 100% compliance with funding requirements
• Improved staff satisfaction: Case managers reported feeling less overwhelmed and more focused on client care

"Notehouse has transformed how we work. Our team can focus on what matters most—helping families thrive." — Maria Santos, Program Director

Looking Forward

FSC plans to expand their use of Notehouse to include their volunteer coordination program, further streamlining their operations and extending their impact in the community.