Terms of Service
Last Updated: December 12, 2025
These terms and conditions ("Terms") govern your use of the service (as defined below) provided by Waterglass UK Limited ("Notehouse," "we," "us," or "our"). By accessing or using the service, you agree to be bound by these terms. If you do not agree, do not use the service.
For purposes of these Terms:
Welcome to Notehouse. Notehouse provides case management and note-taking software designed to help organizations capture, organize, and manage documentation and interactions.
By creating an Account, accessing the Service, or clicking "I agree" during registration, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Waterglass UK Limited (Company number 16104448), a company registered in England and Wales with its registered office at 21 Ellis Street, London, SW1X 9AL, United Kingdom.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
IMPORTANT: If you intend to use the Service to process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), you MUST NOT input any PHI until a Business Associate Agreement (BAA) has been fully executed between you and Notehouse. To request a BAA, contact us at info@getnotehouse.com.
Notehouse reserves the right to modify, update, or replace these Terms at any time. Changes will be categorized as either "Minor Changes" or "Material Changes."
Minor Changes include corrections, clarifications, formatting adjustments, or updates that do not substantively alter your rights or obligations. Minor Changes become effective immediately upon posting to our website or the Service.
Material Changes include modifications that substantively affect your rights, obligations, fees, liability, dispute resolution mechanisms, data handling, or other core terms. For Material Changes, we will provide at least seven (7) days' advance notice via email to the address associated with your Account. Material Changes become effective on the date specified in the notice.
Your continued use of the Service after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service and may terminate your Account as described in Section 14.
It is your responsibility to review these Terms periodically. We recommend checking for updates regularly.
You must be at least 18 years old to create an Account or use the Service. By using the Service, you represent and warrant that you meet this age requirement. We do not knowingly collect information from or market to persons under the age of 18.
To access the Service, you must create an Account by providing accurate, current, and complete information. You agree to maintain and promptly update your Account information to ensure it remains accurate and complete.
You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to:
Notehouse is not liable for any loss, damage, or unauthorized access resulting from your failure to safeguard your credentials.
If you create an Account on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and references to "you" include both you individually and the organization.
Notehouse provides cloud-based case management software enabling users to create, store, organize, and manage notes, documentation, and related information. The specific features and functionality available to you depend on your Subscription tier.
While we use commercially reasonable efforts to provide reliable and uninterrupted Service, we do not guarantee that the Service will be available at all times or error-free. We may perform scheduled or emergency maintenance that temporarily interrupts Service availability. Emergency maintenance may be performed without notice.
We reserve the right to limit Service availability to any individual, organization, geographic region, or jurisdiction, and may restrict access based on legal, operational, regulatory, or ethical considerations.
The Service is offered on a subscription basis with monthly and annual billing options. Your Subscription begins on the date you complete registration and provide valid payment information.
You agree to pay all Fees associated with your Subscription. All Fees are non-refundable except as expressly stated in Section 7 or as required by applicable law.
You authorize Notehouse to charge your designated payment method for all Fees. For monthly Subscriptions, you will be billed each month on the anniversary of your Subscription start date. For annual Subscriptions, you will be billed annually on the anniversary of your Subscription start date.
You must provide a valid payment method and keep your payment information current. If a payment fails, we may suspend your access to the Service until payment is received.
All Fees are exclusive of applicable taxes, duties, or similar governmental charges. You are responsible for payment of all such taxes except those based solely on Notehouse's net income.
Notehouse may adjust pricing for the Service at any time. For existing customers, we reserve the right to:
Monthly Subscriptions: Price changes will take effect at your next monthly billing cycle following at least thirty (30) days' written notice.
Annual Subscriptions: Your pricing is locked for the duration of your annual term. Price changes will take effect upon renewal.
We will notify you of price changes via email to your Account email address. If you do not accept a price change, you may cancel your Subscription before the new pricing takes effect.
We may offer free trial periods for the Service. Free trials are subject to these Terms. We reserve the right to modify or terminate free trial offers at any time. At the end of a free trial, your payment method will be charged unless you cancel before the trial period ends.
You may cancel your Subscription at any time through your Account settings. Upon cancellation:
Unless otherwise required by law, we do not offer refunds for Subscription Fees, including for:
Nothing in this refund policy affects your statutory rights under applicable consumer protection law, if any.
Subject to your compliance with these Terms and payment of applicable Fees, Notehouse grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for your internal business purposes.
You agree not to, and will not permit any third party to:
We reserve the right to refuse Service, suspend accounts, or terminate access at any time, for any reason, including but not limited to:
Such actions may be taken with or without prior notice at our sole discretion.
The following activities are strictly prohibited. This list is illustrative, not exhaustive. We reserve the right to investigate and take appropriate action against anyone who, in our sole judgment, violates these provisions.
You may not use the Service to:
You may not use the Service for or to facilitate:
You may not:
You may not:
You may not:
You may not:
You may not:
You may not:
You may not use the Service for activities that are illegal or highly regulated where you lack necessary authorization, including but not limited to:
We may investigate suspected violations, remove content, suspend or terminate accounts, restrict access (including by IP address or domain), and take any other action we deem reasonably necessary to protect the Service, our users, or the public. We may do so with or without notice.
We may preserve, access, and disclose information if we believe it is reasonably necessary to:
Violations may result in immediate termination of your Account, deletion of Customer Data, and referral to law enforcement where appropriate.
You retain all right, title, and interest in and to your Customer Data. We claim no ownership rights in Customer Data.
You grant Notehouse a worldwide, non-exclusive, royalty-free license to access, use, process, reproduce, store, transmit, and display Customer Data solely to the extent necessary to:
This license terminates when your Customer Data is deleted from our systems in accordance with Section 13.
We may create anonymized, aggregated, or de-identified data derived from Customer Data that does not identify you or any individual. We own all rights in such anonymized data and may use it for any lawful purpose, including analytics, research, Service improvement, and benchmarking.
If you provide us with any feedback, suggestions, ideas, enhancement requests, or other input regarding the Service ("Feedback"), you grant us an unlimited, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback without restriction or obligation to you.
The Service, including all software, designs, text, graphics, logos, interfaces, and underlying technology, is and remains the exclusive property of Notehouse and its licensors. These Terms do not grant you any rights in Notehouse's intellectual property except the limited license to use the Service as expressly stated herein.
You represent and warrant that you have all necessary rights, licenses, and permissions for any Customer Data you submit to the Service, and that such data does not infringe or violate the intellectual property rights, privacy rights, or other rights of any third party.
Notehouse is committed to protecting personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the California Consumer Privacy Act (CCPA), as applicable.
For purposes of data protection law:
You are responsible for:
We will:
Under GDPR and CCPA, individuals whose personal data is processed may have rights including:
You are responsible for facilitating these rights for data subjects whose data you control. We will reasonably assist you in fulfilling these obligations where our assistance is necessary.
To exercise rights or submit requests, data subjects or customers may contact support@getnotehouse.com.
Customer Data is hosted and processed on infrastructure located in the United States. Where the processing of Customer Data involves a transfer of Personal Data outside the United Kingdom or the European Economic Area (EEA), Notehouse ensures that such transfers are subject to appropriate safeguards in accordance with applicable Data Protection Laws.
These safeguards include the use of the Standard Contractual Clauses approved by the European Commission and the UK International Data Transfer Addendum (or UK International Data Transfer Agreement), as applicable, which are incorporated into the Data Processing Agreement by reference. Notehouse will, where required, conduct and document transfer impact assessments and implement supplementary technical and organisational measures to ensure an essentially equivalent level of protection for Personal Data.
An updated list of subprocessors is available in our Privacy Policy.
For more information on how we collect, use, and protect personal data, please review our Privacy Policy.
This section applies only if you are a Covered Entity or Business Associate subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended by the Health Information Technology for Economic and Clinical Health (HITECH) Act, and you use the Service to create, receive, maintain, or transmit Protected Health Information (PHI).
If you are not subject to HIPAA, this section does not apply to you.
When you use the Service to process PHI, Notehouse functions as your Business Associate under HIPAA. A Business Associate Agreement (BAA) is legally required before any PHI may be processed through the Service.
PLEASE NOTE: You MUST NOT input any PHI into the Service until a BAA has been fully executed between you and Notehouse.
To request a BAA, contact us at info@getnotehouse.com. We will provide our standard BAA form for execution. The BAA becomes effective only when signed by both parties.
Notehouse implements administrative, physical, and technical safeguards designed to comply with the HIPAA Security Rule applicable to Business Associates, including:
You are responsible for:
As the Covered Entity or Business Associate, you remain responsible for:
You must export and retain your own copies of any PHI that you are required to retain under HIPAA or other applicable law before canceling your Subscription or allowing data to be deleted.
In the event we discover a breach of unsecured PHI (as defined under 45 CFR § 164.402), we will notify you without unreasonable delay and in no case later than sixty (60) calendar days after discovery, as required by the HITECH Act. Our notification will include information required under 45 CFR § 164.410, to the extent known.
You remain responsible for making breach notifications to affected individuals, the U.S. Department of Health and Human Services, and (where applicable) the media, in accordance with HIPAA's Breach Notification Rule.
In the event of a data breach involving personal data subject to GDPR or CCPA, we will notify affected customers and, where required by law, relevant regulatory authorities without undue delay.
While we implement robust security measures, no system is entirely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. You use the Service at your own risk.
While we implement safeguards designed to support your HIPAA compliance, we do not guarantee that your use of the Service will be compliant with HIPAA. Compliance depends on your proper configuration and use of the Service, including execution of a BAA, implementation of appropriate policies, and adherence to HIPAA requirements.
You are solely responsible for determining whether the Service meets your HIPAA compliance needs.
For more information about HIPAA compliance at Notehouse, please visit our HIPAA page.
While your Subscription is active, we will retain your Customer Data in accordance with your use of the Service. You may delete Customer Data at any time through the Service interface.
When your Subscription ends (whether by cancellation, expiration, or termination):
If your organization has executed a Business Associate Agreement (BAA) with Notehouse that specifies a different retention period or deletion timeline, the terms of the BAA will supersede the 90-day Retention Period stated above.
BAA customers must contact info@getnotehouse.com to request alternative retention arrangements.
If you are subject to legal or regulatory record retention requirements (including HIPAA's six-year retention requirement under 45 CFR § 164.530(j)), you are solely responsible for exporting and retaining copies of all necessary records before your Subscription ends or before the Retention Period expires.
Notehouse cannot provide access to Customer Data after it has been deleted, and we are not responsible for any consequences arising from your failure to retain required records.
You may request immediate deletion of your Customer Data at any time by contacting support@getnotehouse.com. We will delete your Customer Data within thirty (30) days of your request, except where retention is required by law or necessary to resolve disputes or enforce these Terms.
Customer Data may persist in our backup systems for a limited period following deletion from active systems. Backup copies are maintained solely for disaster recovery purposes and are not accessible for restoration after the Retention Period.
Deletion obligations do not apply to anonymized, aggregated, or de-identified data that cannot reasonably be used to identify you or any individual. We may retain and use such data indefinitely.
You may terminate these Terms and close your Account at any time by:
Termination by you does not relieve you of any payment obligations for Fees incurred prior to termination.
We may suspend or terminate your access to the Service (in whole or in part), with or without notice, if we reasonably believe:
In urgent situations (e.g., security incidents, illegal activity, or threats to Service integrity), suspension or termination may be immediate and without prior notice.
Upon termination of your Account:
Where commercially reasonable and legally permissible, we will provide you an opportunity to export your Customer Data following termination, subject to the Retention Period described in Section 13.
The following sections survive termination of these Terms: Sections 10 (Intellectual Property), 13 (Data Retention), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 17 (Indemnification), 19 (Governing Law and Dispute Resolution), and any other provisions that by their nature should survive.
The Service is provided "as is" and "as available" without any warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise.
To the maximum extent permitted by law, Notehouse disclaims all warranties, including but not limited to:
We do not warrant that the Service will meet your requirements or expectations or that any stored data will be secure or not lost or damaged.
No advice or information, whether oral or written, obtained by you from Notehouse or through the Service will create any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you, and our warranties will be limited to the maximum extent permitted by applicable law.
To the maximum extent permitted by law, in no event will Notehouse, its affiliates, or their respective officers, directors, employees, agents, contractors, suppliers, or licensors (collectively, the "Notehouse Parties") be liable for any:
This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, the total aggregate liability of the Notehouse Parties arising out of or related to these Terms or your use of the Service will not exceed the total amount of fees actually paid by you to Notehouse during the three (3) months immediately preceding the event giving rise to the claim.
If you have not paid any fees (e.g., during a free trial), our total liability to you will not exceed fifty pounds sterling (£50).
The limitations and exclusions in this Section 16 do not apply to liability that cannot be limited or excluded under applicable law, including (where applicable):
You acknowledge and agree that the limitations and exclusions of liability in this Section 16 are fundamental elements of the basis of the bargain between you and Notehouse, and that we would not be able to provide the Service on an economically reasonable basis without these limitations.
The fees you pay reflect the allocation of risk set forth in these Terms, including the liability limitations and warranty disclaimers. These limitations will apply even if any limited remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless the Notehouse Parties from and against any and all third-party claims, demands, actions, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:
In the event of a claim subject to indemnification:
If you fail to assume the defense of a claim in a timely manner, we reserve the right to defend the claim at your expense.
Your indemnification obligations under this Section 17 do not apply to the extent that a claim arises from:
Your indemnification obligations survive termination of these Terms and your Account.
Notehouse will not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to:
During any such force majeure event, our obligations under these Terms will be suspended for the duration of the event. We will use commercially reasonable efforts to mitigate the effects of any force majeure event and resume performance as soon as reasonably practicable.
These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Carve-Out for U.S. Regulatory Compliance: Notwithstanding the above, compliance with U.S. federal and state laws and regulations, including but not limited to HIPAA, HITECH, CCPA, and other applicable privacy and healthcare regulations, will be governed by the applicable laws of the United States. Any disputes specifically related to compliance with such U.S. regulatory requirements may be brought in courts of competent jurisdiction in the United States.
If you are located outside the United States, you irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
If you are located in the United States, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with Notehouse (collectively, "Disputes") will be resolved through binding arbitration, except as set forth below.
You and Notehouse agree to arbitrate all Disputes between us, except that:
Arbitration will be administered by JAMS (Judicial Arbitration and Mediation Services) in accordance with its Streamlined Arbitration Rules and Procedures, or by another arbitration provider mutually agreed upon by the parties. The arbitration will be conducted in English.
The arbitrator will have exclusive authority to resolve all Disputes, including the arbitrability of any Dispute and any disputes about the interpretation, enforceability, or formation of this arbitration agreement.
If you are a U.S. customer, arbitration will take place in the federal judicial district where you reside, unless both parties agree to another location.
Each party will be responsible for its own attorneys' fees and costs, except as otherwise provided by applicable law or awarded by the arbitrator. Notehouse will pay any filing, administration, and arbitrator fees for claims under $10,000, unless the arbitrator finds the claim frivolous.
You and Notehouse agree that Disputes will be arbitrated only on an individual basis and not as a class action, consolidated action, or representative action. You and Notehouse waive any right to participate in a class action, private attorney general action, or consolidated or representative proceeding.
If a court determines that this class action waiver is unenforceable, then the arbitration agreement will not apply, and the Dispute will be resolved in court in accordance with Section 19.4 below.
You may opt out of this arbitration agreement by sending written notice to info@getnotehouse.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, all other terms of these Terms will continue to apply, and Disputes will be resolved in accordance with Section 19.4.
If you opt out of arbitration under Section 19.3.6, or if the arbitration agreement is found to be unenforceable, you agree that any Dispute will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in such courts.
Nothing in this Section 19 limits any non-waivable consumer protection rights you may have under the laws of your country or state of residence.
If any provision of these Terms is found by a court or arbitrator to be invalid, unlawful, or unenforceable, that provision will be:
The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision. All remaining provisions will continue in full force and effect.
No waiver of any provision of these Terms will constitute a waiver of any other provision, nor will any waiver constitute a continuing waiver unless expressly stated in writing. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
These Terms, together with our Privacy Policy, any executed Business Associate Agreement (if applicable), and any other policies or guidelines incorporated by reference or posted on the Service, constitute the entire agreement between you and Notehouse regarding the Service.
These Terms supersede all prior or contemporaneous communications, proposals, agreements, understandings, or representations (whether oral or written) between you and Notehouse concerning the Service, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms will not be construed against Notehouse as the drafting party.
In the event of any conflict between these Terms and any other document:
You may not assign, transfer, or delegate these Terms or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.
We may freely assign, transfer, or delegate these Terms and our rights and obligations hereunder, in whole or in part, without notice or your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
We may provide notices to you via email to the email address associated with your Account, by posting notices on our website or within the Service, or through in-app notifications or banners. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
You may provide notices to us at:
Notices to us are effective when received. If these Terms are translated into any language other than English, the English version will control in the event of any conflict or discrepancy.
No failure or delay by Notehouse in exercising any right, power, or privilege under these Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.
The rights and remedies provided in these Terms are cumulative and not exclusive of any other rights or remedies provided by law.
If you are a U.S. federal, state, or local government entity, the Service is a "commercial item" as defined in 48 C.F.R. § 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. § 12.212.
Government users acquire the Service with only those rights set forth in these Terms, in accordance with 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202-3.
For questions, concerns, support requests, or to exercise your rights under these Terms, please contact us:
Company Information: Waterglass UK Limited Company Number: 16104448 Registered Office: 21 Ellis Street, London, SW1X 9AL, United Kingdom
By clicking "I Agree," creating an account, or accessing or using the Service, you acknowledge that:
If you do not agree to these Terms, you must not access or use the Service.
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